Support Center

Kuaiya VPN FAQ organized by category to find your answer fast

Install & Download

How to download and install Kuaiya VPN?＋
  1. Open the Kuaiya website and click the Free VPN Download button to get the version matching your device.
  2. Double-click the installer and click Run Anyway or Open if prompted.
  3. Follow the wizard keeping the default path, finishing in 1-2 minutes.
  4. Launch from desktop; it initializes on first run.
  5. Sign in; new users can claim a free trial.
  6. Click One-Click Connect and wait 3-5 seconds for Connected.
Which system versions are supported?＋
  1. Windows 7+, macOS 10.14+.
  2. Android 8.0+, iOS 12+.
  3. Major Linux distros and OpenWrt/Merlin routers.
  4. The download page auto-matches your device.

Connection & Usage

What if the connection is slow or fails?＋
  1. Switch to the lowest-latency server, ideally below 80ms.
  2. Change protocol under Settings, trying WireGuard or OpenVPN.
  3. Restart your router and modem.
  4. Check whether another proxy is occupying the system proxy.
  5. Contact support with your region and ISP.
How to pick a server manually?＋
  1. Open the server list in the client.
  2. Filter by latency, region or use case.
  3. Click a server to switch; favorite your go-tos.
  4. Auto mode lets the system route smartly.

Account & Subscription

How many devices can one account use?＋
  1. A membership supports up to 5 simultaneous devices.
  2. The 6th prompts a limit; remove a device in Device Management.
  3. All devices share the same plan duration and data.
  4. Upgrade to Family or Team for more concurrency.
  5. The device page shows login times and status.
How to renew or refund?＋
  1. Sign in to the account center.
  2. Choose a plan and pay to renew.
  3. Major payment methods are supported.
  4. Unused time can be refunded within the stated period.

Network & Speed

Which networks and platforms are supported?＋
  1. China Mobile, Unicom, Telecom plus campus and office networks.
  2. Windows, macOS, Android, iOS and Linux.
  3. OpenWrt and Merlin routers.
  4. Game consoles via router global mode.
What latency and speed can I expect?＋
  1. Smart routing averages about 38ms versus 95ms direct.
  2. Peak-hour packet loss stays under 0.5%.
  3. Speed depends on local bandwidth and server; pick a nearby one.
  4. Bandwidth is continually expanded for peak stability.

Privacy & Security

How does Kuaiya protect my privacy?＋
  1. AES-256 military-grade encryption for data in transit.
  2. A strict no-logs policy with no history or real IP recorded.
  3. DNS leak protection and kill switch as double insurance.
  4. Self-operated compliant data centers.
  5. Multi-factor authentication and abnormal login alerts.
Does Kuaiya record my browsing history?＋
  1. No. Kuaiya follows a no-logs policy.
  2. No browsing history, destinations or real IPs are recorded.
  3. Only temporary session info, cleared after each session.
  4. Third-party audits confirm the policy matches practice.

Troubleshooting

What if the client crashes or fails to start?＋
  1. Run as administrator.
  2. Reinstall the latest version over the old one.
  3. Verify the system clock.
  4. Disable antivirus or add Kuaiya as trusted.
  5. Send logs to support for a 24-hour response.
What if I connect but cannot visit websites?＋
  1. Switch server or protocol.
  2. Clear browser and DNS cache.
  3. Check whether the site itself is up.
  4. Contact support with details.